Terms Of Service

1.1 We act as a visa facilitation and assistance service provider. We are not an embassy, consulate, or government authority.

1.2 Grant or refusal of a visa is solely at the discretion of the respective embassy/consulate/immigration authority. We do not guarantee visa approval, processing timelines, or outcomes.

1.3 Our Services include guidance on documentation, application preparation, submission coordination, appointment scheduling (where applicable), tracking, and customer support.

1.4 In addition to visa facilitation, we may offer or facilitate add-on services including travel insurance, international eSIM services, and foreign exchange services. These services may be provided directly by us or through authorized third-party partners, and are subject to the respective provider’s terms and regulatory requirements.

2.1 You must be at least 18 years of age and legally capable of entering into a binding contract to use our Services.

2.2 By using our Services, you confirm that all information provided by you is accurate, complete, and truthful.

3.1 You agree to: - Provide accurate and complete personal, travel, and supporting information - Submit genuine, valid, and verifiable documents - Respond promptly to queries or requests for additional information

3.2 You acknowledge that submission of incorrect, false, misleading, or incomplete information may result in: - Visa rejection - Delays or cancellation of processing - Forfeiture of fees paid

4.1 Service fees are clearly communicated on the Website or via official communication channels.

4.2 Fees may include: - Professional/service fees - Government/embassy fees - Third-party charges (e.g., biometric, courier, insurance, translation)

4.3 Government fees and third-party charges are non-refundable under all circumstances.

4.4 All applicable taxes shall be charged as per prevailing laws.

5.1 Service fees are non-refundable once processing has begun , unless explicitly stated otherwise in writing.

5.2 No refund shall be provided in cases of: - Visa rejection or refusal - Delay or change in embassy processing timelines - Failure to submit documents on time - Withdrawal of application by the applicant

5.3 Any approved refunds (if applicable) will be processed within 7–14 working days.

6.1 All timelines mentioned are indicative only and subject to change by embassies or authorities

6.2 We shall not be held responsible for delays caused by: - Embassy backlogs - Public holidays - Technical issues - Additional document requirements - Security or background checks

7.0 For add-on services such as insurance, eSIM, and foreign exchange, the Company acts only as a facilitator or authorized distributor (where applicable). The actual service delivery, coverage, activation, or exchange is governed by the respective service provider’s terms and conditions. 7.1 We shall not be liable for: - Visa rejection or refusal - Loss of travel bookings or financial losses - Delays caused by embassies or third parties

7.2 Our maximum liability, if any, shall be limited to the service fee paid to us, excluding government or third-party fees.

8.1 All content on the Website, including text, graphics, logos, icons, and software, is the intellectual property of the Company

8.2 You may not copy, reproduce, distribute, or exploit any content without prior written consent.

9.1 Your use of the Website is also governed by our Privacy Policy, which forms an integral part of these Terms.

9.2 By using our Services, you consent to the collection, storage, and processing of your personal data for visa facilitation and compliance purposes.

10.1 The Website may contain links to third-party websites or services.

10.2 We are not responsible for the content, policies, or practices of third-party websites.

We shall not be liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, or technical failures.

12.1 We reserve the right to modify these Terms at any time without prior notice.

12.2 Continued use of the Website or Services constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of India

Courts located in Delhi, India shall have exclusive jurisdiction.

For any queries or concerns regarding these Terms, please contact:

Matrix Cellular International Services Pvt. Ltd.
Address: 7, Khullar Farms, Mandi Road, Mehraulu, New Delhi-110030 Email: support@matrixvisas.in