Privacy Policy

This Privacy Policy applies to: - All visitors to the Website - Users who enquire about or avail visa facilitation services - Users who purchase or enquire about add-on services such as travel insurance, international eSIMs, and foreign exchange

2.1 Personal Information

We may collect personally identifiable information, including but not limited to: - Full name, date of birth, gender - Email address, phone number, residential address - Passport details, travel details, and visa-related documents - Payment-related information (processed securely via authorised payment gateways)

2.2 Technical & Usage Information

When you visit our Website, we may automatically collect: - IP address, browser type, device information - Domain names, access times, referring website URLs - Website usage patterns and interaction data

This information is primarily used for analytics, security, and service optimisation and may be aggregated or anonymised.

The Website uses cookies and similar tracking technologies to enhance user experience, perform analytics, and display relevant content.

Cookies may be used to: - Understand user preferences and website behaviour - Improve website performance and functionality - Analyse traffic and usage trends

We may use third-party analytics tools such as Google Analytics. These third parties may place their own cookies, over which we have no direct control.

You may choose to disable cookies through your browser settings; however, doing so may limit certain features or functionality of the Website.

For more information on how Google uses data, please refer to Google’s partner privacy policies.

We use your personal information for the following purposes: - To operate, manage, and deliver visa facilitation services - To process applications, enquiries, and service requests - To facilitate add-on services such as insurance, eSIM, and foreign exchange through authorised partners - To communicate application status updates and service-related notifications - To gather customer feedback and improve service quality - To monitor, administer, and improve the Website and Services - To inform you about related products or services only where you have provided explicit consent - To comply with legal, regulatory, and compliance obligations

We do not sell, rent, or lease your personal information to third parties.

We may share your information with: - Embassies, consulates, immigration authorities, or government bodies - Authorised third-party partners (insurance providers, eSIM partners, forex partners) - Payment gateways, IT service providers, analytics providers, and customer support partners.

All such third parties are contractually obligated to use your information only for the specified purpose and to maintain confidentiality.

We may disclose your personal information without prior notice if required to do so: - To comply with applicable laws or legal processes - To enforce or protect the rights, property, or safety of MCIS, its users, or the public - To respond to lawful requests by public authorities

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of our assets or business, personal data held by us may be transferred to the acquiring entity, subject to applicable data protection laws.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payment transactions are encrypted using SSL technology. However, no internet-based service or data transmission can be guaranteed to be completely secure. Any transmission of personal data is at your own risk.

We retain personal information only for as long as necessary to fulfil service requirements or to comply with legal, regulatory, or contractual obligations.

Subject to applicable Indian laws, you have the right to: - Request access to your personal information - Request correction or updating of inaccurate data - Request deletion or restriction of processing of your personal data - Withdraw consent for marketing communications at any time

Requests may be sent to support@matrixvisas.in. We may charge a reasonable administrative fee where permitted by law.

The Website may contain links to external websites. This Privacy Policy applies only to the Matrix Visas Website. We encourage you to review the privacy policies of third-party websites before sharing your information.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, services, or business practices. The revised policy will be effective upon publication on the Website.

For any queries or concerns regarding these policy, please contact:

Matrix Cellular International Services Pvt. Ltd.
Address: 7, Khullar Farms, Mandi Road, Mehraulu, New Delhi-110030 Email: support@matrixvisas.in